95% of all breakdowns repaired within 24 hours
Not only are our machines of top quality. Should you ever have a problem with your JENZ machine, you can rely on fast support. The high success rate emphasizes the strength of our service: We assure you and your JENZ an excellent care and support. Our service features at a glance.
1 year manufacturer’s warranty for all new machines, extendable to 2 years by means of a maintenance contract.
The training at commissioning by the JENZ service staff guarantees a safe and optimal use of all functions at your new machine.
3-fold JENZ advantage
The use of original JENZ spare parts and the exclusive execution by JENZ-trained specialists ensure high-quality performance and long service life of the machines. Fixed JENZ maintenance intervals minimize the malfunction and breakdown times and, at the same time, increase the conservation of value.
Maintenance contract – safe, calculable, fair
Service at best conditions: Many of our customers decide for a maintenance contract in order to avoid financial risks which may occur in case of unforeseen repair measures.
Repair hotline – our experts support you
The dialog with our technicians provide the opportunity to repair a technical error yourself by means of the JENZ experts.
Repair service at site
We provide a specially trained staff. Six service support points in Germany, Switzerland and Austria keep the most important spare and wear parts ready for fast repairs.
Service opening times:
Monday to Thursday: 7.00 - 17.30
Friday: 7.00 - 16.30
Saturday: 7.00 - 12.15
On Saturdays, goods issue is only possible by prior agreement.